1. Our prices are subject to our terms & conditions therefore when you purchase an item from us you give your acceptance to these conditions.

2. All new item(s) bought come with the manufacturer’s warranty only (not from Exchange Masters).

3. It is the responsibility of the customer (not Exchange Masters) before hand to check with the manufacturer the details of the warranty & length of cover being held on the item being sold.

4. We will not be held liable for any imported or unreleased item(s) sold which do not hold a U.K manufacturer warranty therefore customers should check with the manufacturer before purchasing any imported or unreleased item(s).

5. All used item(s) bought come with our 31 day guarantee which comes in force only when there is no longer a manufacturer warranty.

6. Used batteries are not guaranteed.

7. We will not be held liable for any item(s) found damaged, lost or stolen when goods have left our possession (excluding Royal Mail Recorded/Special deliveries & Parcelforce Euro48/Datapost International deliveries).

8. We hold no liability for any item(s) that we have sold after 31 days from the date on the sales receipt, for any service related problems please contact your service provider and for any handset related problems please contact the manufacturer.

9. Any new item(s) found faulty within 14 days will be exchange to the exact item purchased due to stock availability (any removable fittings or accessories for the item will not be exchanged).

10. Any used item(s) found faulty within our guarantee period will be repaired or exchanged due to stock availability (any removable fittings or accessories for the item will not be exchanged).

11. It is the responsibility of the customer (not Exchange Masters) before hand to check with their Network Service Provider that the item being sold supports all the services the customer wishes to use. We cannot exchange or refund any item that falls in this category as this is not classed as a faulty item.

12. All customer faulty returns over the value of £300 will be sent to the manufacturer for examination & conformation of the fault before a replacement or refund is issued.

13. We reserve the right to send a item to the manufacturer for an opinion before a refund is given if there is no direct evidence of a fault.

14. We reserve the right to refuse any repair, exchange or refund for an item where we believe there is evidence that the fault was self conflicted.

15. Any charges that applied for Handling fees or Credit Card fees cannot be refunded after 45 days from the date on the sales receipt.

16. Any charge that applied for postage & packaging for ‘Recorded Delivery’, ‘Special Delivery’ or ‘Parcelforce International Euro48/Datapost Delivery’ cannot be refunded.

17. There will be a £10 call out fee for any item(s) which we go to exchange for a customer where the item(s) is not found to be faulty.

18. We must be notified within 24hrs after signing for your item if you notice any discrepancies in your order, we will not be able to rectify any issues that may occur after this period.

19. Due to the increase in Insurance fraud & errors being made from the introduction of Network Cross-Barring we will no longer exchange any barred mobile handset(s) unless there is written conformation from the service provider that the handset was blacklisted before the date on the sales receipt.

20. We will not be held responsible for any disputes on the ownership of any item(s) that we have sold where the customer has not registered or reregistered the item in his or her name.

21. We will not be held responsible for any item(s) new or used that we sell which are already registered, 1% of the items that we sale are unwanted upgrades.

22. £8 will be added to the receipt of all customers who's delivery address falls into the London congestion charge zone, this fee is nonrefundable.

23. If granted, items will only be exchanged or money refunded if a valid receipt with authentication stamp is presented.

24. All refunds that have been granted by us where the item is not classed as faulty will be subject to a 15% Administration fee, this fee will be deducted from the refund amount.